General

For online purchases currently dispatches from Dandenong Victoria Australia. To purchase and pick up from our location you can email us at Sales@ausmesepackaging.com.au or ring us at 03 8900 9004.

If you wish to change your online account information, e.g., name, and address, please send these changes through to our AP team, who will update any information for you.

We do offer wholesale quantities in most cases. An email can be sent to our AP team for consideration of your request.

All products listed on our website that incur GST will have this listed on your Tax Invoice which is included within all parcels sent. If you do not receive this Tax Invoice an email request can be sent to our AP team. GST is not charged or collected on international orders.

Order Enquiries

All information collected by AP is strictly confidential. We do not provide this information to any other party for any purpose. Privacy Policy

Yes. Cash pick-up is available Also, we accept Bank Card payments by Australian Visa or MasterCard. Pay ID is also available upon request.

 

The best way to cancel an order is by calling 03 8900 9004 or emailing us at Sales@ausmesepackaging.com.au as soon as possible.

  • In most cases, orders placed are dispatched within 1 Business Day.
  • When your order is placed, you will have a 2-hour timeframe to manually cancel your order by logging into your account and requesting this through the ‘cancel’ button beside that particular order number.
  • Orders in fulfilment cannot, in most cases be cancelled due to our system processing the order efficiently.
  • Once your order is processed into this stage a cancellation will not be possible.
  • If you would like to cancel your order beyond this stage you can post the order back to our AP address at your own cost.
  • As long as the packaging is in its original condition, a full refund less postage will be provided upon its receipt as outlined in our Returns Policy.

You can track your order status during processing and delivery by logging in online and clicking on your relevant order number.

The status will allow you to see the stage it is at if it has not yet been shipped, and by pressing the “track order” button after it has been shipped, you can see the latest information Australia Post has on your order.

If you do not receive your tracking number or believe there may be problems with your delivery, please contact us.

You must ask your local customs services regarding any other restrictions on products being received in your country.

All orders placed through AC will automatically receive a confirmation email, if by any chance you do not receive this, please send us an email along with your relevant proof of payment.  

How can I change the address on my order?

If you need to change your address on an order you have placed, you will need to inform us immediately as orders process through our system rapidly. Please email us your updated address, and we will attempt to alter your order promptly.

Whilst every effort is made to ensure this does not happen if the above has occurred you will need to contact our customer service team within 7 days of receiving your order with any relevant photos and order number and we will assist you further. Return Policy 

How can I get a copy of my Tax Invoice?

A Copy of your digital invoice is available from Your Account. If your purchase was made on our website, follow the below instructions to obtain a copy of your invoice:
1. Go to Ausmesethe  Collection
2. Click Login/Register on the top right side of the website. My Account
3. You will see all orders listed – click the order you require an invoice for.

Coded Coupon Terms and Conditions

This coupon entitles you to a discount which is valid until the date specified on the offer page, the Eligible Item’s view item page and/or (“End Date”) for purchases on selected items sold by the specified on ausmesepackaging.com.au unless the offer is cancelled earlier by these Terms and Conditions. If no End Date is displayed, the offer is valid whilst it is visible on the offer page, the Eligible Item’s view item page, and displayed through the (Ausmese Pty Ltd) own marketing channels (including, but not limited to, their social media channels).

Purchase the minimum purchase price or order quantity (if applicable) as stated on the offer page, the Eligible Item’s view item page and in Ausmese’s marketing channels (“Minimum Spend”) or more on ausmesepackaging.com.au on Eligible Items.

The coupon code (“Coupon Code”), included items (“Eligible Item(s)”), maximum discount you may receive (“Maximum Discount”) and any limit on the number of redemptions (“Maximum Redemptions”) will be as set out on the offer page, the Eligible Item’s view item page and in the Ausmese’s marketing channels.

To redeem the coupon, add the coupon to your cart. 

  1. This offer is open to Guest users and registered customers on ausmesepackaging.com.au with an Australian registered address. The shipping address must also be an Australian address.
  2. The offer entitles you to a discount off the purchase price of the AP’s Eligible Items, excluding any postage costs or taxes not included in the item price.
  3. The coupon is valid from the date you receive or see it until the End Date unless the offer is cancelled earlier by these Terms and Conditions.
  4. To redeem the offer, ensure the Coupon Code is applied at checkout automatically, or by entering the code into the redemption box.
  5. To redeem this coupon, a Minimum Spend or Order Quantity may be required.
  6. The coupon may only be used up to the Maximum Redemption and before the Maximum Discount is met as set by the AP.
  7. The coupon must be redeemed in a single transaction.
  8. If the total price of the items you buy (“Purchase Price”), excluding any related postage costs, is less than the coupon amount, you will lose the unused amount.
  9. In making a purchase and in redeeming the coupon, you must comply with Ausmese’s User Agreement and policies.
  10. If you receive an offer from the Ausmese such as Best Offer or Offer to buyers, the offer takes priority, and the Coupon Code cannot be applied to your purchase.
  11. The coupon has no cash value, cannot be transferred, cannot be forwarded and cannot be exchanged.
  12. The coupon is void where prohibited by law.
  13. If you return or seek a refund on any item purchased using the coupon, the value of the discount will not be refunded to you and you will not be eligible for a further coupon.
  14. The AP reserves the right to suspend, change or cancel this coupon promotion at any time, in the event of circumstances arising which in the Ausmese’s opinion make it necessary for it to do so, including where there has been a breach of Ausmese’s User Agreement and/or policies.
  15. These Terms are governed and construed in all respects by the laws of Australia and Ausmese Pty Ltd. You submit to the non-exclusive jurisdiction of courts exercising jurisdiction in Australia.

Order Tracking

  • Check your order status at Track your order.
  • Use the tracking information provided in your shipping confirmation email:
  • Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
  • Hold tight – the tracking ID number may take up to 1 business day to become active.
  • Missing your shipping confirmation email? Be sure to check your junk/spam email folder.
Allow 1 business day from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email. For more information, see our delivery timeframes.

Payment

AP Online accepts payments via PayPal Stripe Visa or MasterCard Visa Checkout Please note that all international orders need to be paid via PayPal or Stripe.

For more accurate delivery timeframes please visit our Shipping Information link at the bottom of the page. Delivery times are an estimate only. Delivery time does not include any time parcels may spend in the destination country’s customs service.   

For more info, please click the link here Shipping Info

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